Περιγραφή Θέσης

 

Job title: General Manager of Food and Beverage
Department:    VIP SERVICES
Reporting directly to: Director of   VIP SERVICES  operations / VIP   Private Affairs Manager
Responsible for: Food and Beverage service and production
Hours of work: 40 hours per week and as required
Location: Riyadh, Jeddah and as required

Scope and Purpose of the Position:

Responsible for the management and achievement of profit for all food and beverage operations in the VIP AREA including restaurants, bars, catering and banquet operations.

Duties and Responsibilities:

Key Responsibilities:

  • Oversee the management of VIP Kitchen and Service outlets
  • Oversee the management of catering operations
  • Oversee the management of banquet operations
  • Manage staff within the hotel’s organization structure and human resource and VIP policies
  • Communicate regularly with food and beverage staff and conduct effective staff briefings
  • Provide a professional, advisory and executive support service to the Director of VIP SERVICES operation to assist in meeting strategic goals
  • Establish systems which monitor the achievement of departmental goals
  • Ensure compliance with business operations and hospitality laws
  • Work with sales to manage the development of new products and services
  • Develop Quality management Systems
  • With Materials Manager, develop and monitor the implementation of purchasing procedures
  • Manage the delivery of high quality service to guests
  • Access and use Food and Beverage computer programs

Customer Service:

  • Demonstrate service attributes in accordance with industry expectations and VIP standards including:
  • Being attentive to VIP Guests
  • Accurately and promptly fulfilling VIP Guests requests
  • Anticipate VIP Guests needs
  • Maintain a high level of knowledge which affects the VIP Guest experience
  • Demonstrating a ‘service’ attitude
  • Taking appropriate action to resolve VIP guest complaints
  • Appreciate the dynamic nature of the hospitality industry and extend these service attributes to all internal customers
  • Review and update existing standards to ensure competitiveness
  • Ensure knowledge of the language.
  • Financial Responsibilities
  • Prepare, manage and achieve the department’s budget. Duties include:
  • Prepare and manage a cost-effective budget with measurable targets for the department within the financial parameters set down by the VIP  Private affairs budget
  • Effectively monitor and analyze variations from the budget
  • Develop systems that measure the cost-effectiveness of the department
  • Develop procedures that track, report on, and control the running costs of the department

Business Planning:

  • Contribute to the overall strategic plan of the business and help compile the annual VIP business plan
  • Keep abreast of trends in your area and implement best practice initiatives
  • Develop a competitive business plan for your operational area and communicate this to your operational colleagues and staff

People Management:

  • Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include:
  • Plan for future staffing needs
  • Recruit in line with company guidelines
  • Prepare detailed orientation programmes for new staff
  • Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
  • Ensure training needs analysis of your departmental staff is carried out and training programmes are designed and implemented to meet needs

Deliver training:

  • Actively work at developing your direct reports and identify high potentials
  • Maintain training records for all direct reports and ensure they do the same for their staff
  • Conduct probation and formal performance appraisal in line with company guidelines
  • Coach, counsel and discipline staff, providing constructive feedback to enhance performance
  • Approve leave requests after considering peaks and troughs in the business
  • Regularly communicate with staff to maintain positive relationships

Health, Safety and Security:

  • Familiarise yourself with VIP Private Affairs Health and Safety Policies and ensure your areas promote and comply with them
  • Take responsibility to rectify hazardous situations, reporting major areas of concern to your General Manager or designate
  • Familiarise yourself with property safety, first aid and fire and emergency procedures and actively enforce these in your area of responsibility
  • Ensure security incidents in your operational area are reviewed and corrective measures implemented to prevent recurring incidents

General:

  • Comply with the VIP Private Affairs Code of Conduct
  • Familiarise yourself with the company values and model desired behavior.
  • Perform tasks as directed by the Manager in pursuit of the achievement of business goals

Additional Duties:

  • To attend any meeting or training sessions as required by management.
    • The Palace Fire Procedures
    • The Palace and VIP  Private Affairs Security Procedures
    • The Palace Health and Safety Policy and Procedures
    • The Palace facilities and attractions
  • To adhere to the VIP Private Affairs policies and procedures for quality, environment and food safety.

Accountability:

  • Responsible for F&B Quality, payroll and cost in your control

Key Contacts:

Internal:

  • Director of Food and Beverage / Director of operations/kitchen managers / BQT managers

External:

  • VIP Guests
  • VIP Visitors

Work Environment:

  • Front Of house Department

Salary

 

  • 7000.00€ monthly
  • With experience more than 4 years 10000.00€ monthly
  • With experience more than 6 years 15000.00 € monthly
  • Accommodation (in a five-star hotel as a customer)
  • Due to the specific job and will provide personal guard {Bodyguard }

More information will be provided to the Candidate through the phone interview 

Send your cv in English Language With a Cover Letter mariatsilempi@gmail.com

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